Terms and Conditions

Tariffs

1. Tariffs quoted are per room, not per person, in £'s sterling.
2. Terms quoted are subject to revision until confirmed by payment of deposit.
3. We accept debit or credit cards but we are unable to accept American Express.

Arrivals and Behaviour

1. Arrival times after 3.30pm. Key safe code will be sent prior to arrival.
2. The Apartment must be vacated by 10.00 am at the latest on day of departure; keys must be put back in the keysafe.
3. Dolphins apartment has its own car park which is available to guests free of charge during their holiday. Cars are parked at owners risk.
4. No responsibility is taken for valuables left in the Apartment.
5. Well behaved dogs are accepted by prior arrangement, up to a maximum of two dogs. We reserve the right to charge cleaning and repair costs if your dog damages furniture and soft furnishings. Dogs must not be left in the Apartment unattended.
6. Well behaved children are welcomed at Dolphins Apartment. Parents are asked to supervise their children at all times.
7. The Dolphins Apartment owners reserve the right to judge acceptable levels of noise or behaviour of guests, representatives and pets. In the event of failure to comply with management requests, the owners may terminate the booking.
8. Guest's personal electrical equipment must be in good condition, and any damage caused will be their responsibility.
9. The Apartment is strictly non-smoking, both inside and in the courtyard. There is a smoking area available at the entrance of the driveway. This condition also applies to e-cigarettes.
10. Guests are liable for any breakages and these should be reported to Jenny or Steve as soon as possible.

Deposits & Cancellations

1. Guests are respectfully reminded that a non refundable deposit of a third of the total cost is payable on the day that the booking is made. The balance of your holiday is required 2 weeks prior to your stay. We strongly recommend Holiday Cancellation Insurance. If the booking is cancelled or modified less than 2 weeks before the arrival date, the total price of the reservation will be charged unless the property can be re-let. If the property is re-let a full refund less an administration fee of £50 will be given.
2. Accommodation is offered subject to being still available when we receive your booking confirmation. We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for your holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.

Special Needs

1. Please advise us of any special needs you or anyone in your party have at time of booking.
2. The Apartment is situated at the rear of San Remo, on a hill and therefore needs to be accessed by three steps.
   

Access Statement

We have prepared an Access Statement covering all aspects of staying with us at the Dolphins Apartment. Jenny and Steve are particularly sympathetic to guests with a disability and they have personal experience of supporting individuals with learning difficulties and autism as well as caring for the elderly.

Download our access statement